Refund policy.

Our refund policy lasts 24 hours. If you cancel within 24 hours of your trip, we cannot offer you a refund.

Refunds.
Once we receive and inspect your cancellation request, we will send you an email to notify you.
We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain timeframe.

Late or non-received refunds.
If you haven't received your refund yet, check your bank account.

Next, contact your credit card issuer; it may take some time for the refund to be officially posted.

Next, contact your bank. The refund process usually takes some time.

If you've done all of this and still haven't received your refund, please contact us at puertoexperience@gmail.com

Need help?
Contact us at puertoexperience@gmail.com for questions regarding refunds and returns.